Shipping Policies

GENERAL INFORMATION

For general information about your state’s wine shipping laws, please click here:
https://www.winemag.com/wine-shipping-laws/
Online Orders are accepted for all states except the following: Arkansas, Delaware, Mississippi, Oklahoma, Rhode Island, & Utah
Please Note, Alaska & Hawaii use 2 Day Air Shipping Only. There are some states with additional limitations per address, month, person, and/or per year.
For orders to Rhode Island, Delaware, and Arkansas, and Alabama, please contact us at the winery to assist with shipping arrangements.

DELIVERY REQUIREMENTS

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.

DAMAGED/FLAWED WINES

Stuhlmuller Vineyards guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.

To arrange for the return of corked or flawed products, please send an email to info@stuhlmullervineyards.com

If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.

DELIVERY FAILURES

If the sender provides incorrect information, the sender is responsible for all associated fees, and will be billed accordingly. Wrong address, delivery interception, and orders returned to the winery are qualifiers for such. If our third party, or our winery processed the orders incorrectly, we will incur the fees associated with re-shipping or re-routing the wine.

SPECIAL NOTE

**In effort to provide excellent service, it is the responsibility of all members to maintain accurate membership information. Changes can be submitted over the phone, via the personal membership profile on our website, or via email to info@stuhlmullervineyards.com

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